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Refunds Policy

Tony Ferguson Online Store

Returns and Refund Policy

Return

If you are dissatisfied with an item purchased from our website you may return it to the online store within 7 days for a refund provided that the conditions set below have been satisfied. 

We will refund a product provided that:

  1. there is valid proof of purchase, i.e. order and payment confirmations;
  2. your return has been pre-arranged with Tony Ferguson via email: info@tonyferguon.co.za.
  3. it is in its original packaging or condition, i.e. the security seal or shrink wrap is intact (if applicable), and the product is unused;
  4. it is not a non-returnable product*
  5. all refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account;

*These include, but is are not limited to, health supplements, such as multivitamins, fat burners etc.

If you have met the above conditions for refund, you can:

  • Send the selected item back to our online store, together with your invoice. Your credit card will be refunded with the appropriate amount.
  • Please note that the cost of couriering the product back to our online store shall be incurred by the purchaser.

 

Damaged or Not what you ordered

If you wish to return something that you purchased online because the item you received is either damaged or not what you ordered, you can do so by:

  • Emailing info@tonyferguson.co.za and requesting Tony Ferguson to collect the product in question within 48 hours of receiving the goods. Tony Ferguson will send a courier to collect the damaged/incorrect product, at our own cost, and replace it with the correct product.

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